Shipping Policy

At Moonpalav, we are committed to providing you with a smooth, transparent, and enjoyable shopping experience. Our policies are thoughtfully designed to help you make informed decisions while shopping with us.

We understand how important timely and secure delivery is. That’s why we partner with reliable courier services, both domestic and international, including Bluedart, Delhivery, Xpressbees, DHL, Aramex, and other trusted logistics providers, to ensure your orders reach you safely and efficiently.

If you have any questions or need assistance at any stage, our customer support team is always happy to help. Your satisfaction remains our top priority.

DOMESTIC SHIPPING (INDIA)

Shipping Charges

  • Free Shipping Across India on all domestic orders

  • Free shipping applies to both Prepaid and Cash on Delivery (COD) orders

INTERNATIONAL SHIPPING

Shipping Charges

  • International shipping charges are calculated per KG.

  • Final shipping cost is based on the total weight of your order and will be displayed at checkout

Taxes & Duties

  • International shipments may attract customs duties, import taxes, or additional charges, depending on the destination country

  • These charges are entirely the responsibility of the customer and must be paid upon delivery

  • We recommend checking your country’s customs policies before placing an order

  • International orders are non-returnable and non-cancellable

If customs charges are unpaid or the shipment is refused, Moonpalav will not be liable for exchanges, returns, or refunds.

DISPATCH & DELIVERY TIMELINES

  • All Moonpalav outfits are handcrafted

  • Please allow 5–7 working days for dispatch

Possible Delays

During peak seasons, festivals, or unforeseen circumstances (such as public curfews or logistics disruptions), dispatch timelines may extend by an additional 7–11 working days.
In such cases, you will be informed via email or phone.

RECEIVING YOUR ORDER – IMPORTANT GUIDELINES

To help us resolve any delivery-related issues efficiently, please follow these steps:

  • Record a clear unboxing video and take photos with a timestamp within 48 hours of delivery

  • If the parcel appears damaged, tampered, or opened, do not accept the delivery

  • Capture photos and videos immediately and email them along with your order ID

📧 Email: moonpalav@gmail.com

This helps us raise claims with our courier partners quickly.

ORDER PROCESS & TRACKING

  • Once your order is placed, it enters our processing system

  • After passing quality checks, the order is securely packed and handed over to our delivery partners

  • A tracking number will be shared via email and SMS once dispatched

  • You can track your shipment directly on the courier partner’s website

ORDER CANCELLATION (PREPAID & COD)

  • Orders can be cancelled within 24 hours of placement only

  • Cancellation requests must be sent via email or phone within this window

📧 Email: moonpalav@gmail.com


📞 Customer Care: +91 94093 30398


🕙 Monday to Saturday | 10:00 AM – 6:30 PM

Requests received after 24 hours will not be eligible for cancellation.

PAYMENT OPTIONS

We offer multiple secure payment options for your convenience:

  • Debit & Credit Cards

  • Net Banking

  • UPI

  • eWallets

  • Payment Gateways: Razorpay & PayPal

Cash on Delivery (COD)

  • Available for domestic orders within India only

CREDIT NOTE POLICY

  • Any issued credit note will be sent to your registered email ID

  • Can be used only once

  • Valid for 3 months from the date of issue

  • Redeemable only on the official Moonpalav website

SALE ITEMS

⚠️ All items marked as “Sale” are non-returnable and non-exchangeable.

SHIPPING DELAYS & REFUNDS

Due to the handcrafted nature and intricate detailing of our products, occasional delays may occur.
In case of significant delays, Moonpalav may issue a full refund for the order.

However, Moonpalav shall not be held legally liable for delays caused by external or logistical factors.

We truly appreciate your patience and understanding as we strive to deliver premium handcrafted designs.