Privacy Policy

PRIVACY POLICY – MOONPALAV

1. Introduction

The website domain URL (the “Website”) is operated by Moonpalav, a company incorporated under the laws of India. Our registered office is located in India.

At Moonpalav, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Website.

2. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect the following personal information:

  • First and last name

  • Email address

  • Contact number

  • Shipping and billing address

  • PIN code

Log & Usage Data

When you visit our Website, certain information is automatically collected, including:

  • Device type

  • IP address

  • Browser type

  • Pages viewed

  • Links clicked

  • Number of visits

  • Products viewed, added to cart, or added to wishlist

Cookies

We use cookies and similar tracking technologies to improve your browsing experience and Website functionality. Cookies are small data files stored on your device.

You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may limit certain features of the Website.

3. How We Use Your Personal Information

We use the collected information for the following purposes:

To Improve Our Services

  • Enhancing products, services, website performance, and user experience

  • Conducting analytics, audits, and internal research

To Communicate With You

  • Sending order confirmations, shipping updates, and account-related notifications

  • Sending promotional or marketing communications (only with your consent)

  • You may opt out of marketing communications at any time

For Safety & Legal Compliance

  • Verifying user accounts

  • Preventing fraud and unauthorized transactions

  • Enforcing our terms, policies, and legal obligations

4. Disclosure of User Information

We may share your information with trusted third-party service providers strictly for purposes such as:

  • Order fulfillment and logistics

  • Payment processing

  • Website hosting and analytics

  • Marketing and customer support services

All third-party partners are contractually obligated to keep your information confidential and use it only for the intended purposes.

5. Data Security

We implement commercially reasonable security measures to protect your personal information. However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute data security.

6. Third-Party Website Links

Our Website may contain links to external websites. Moonpalav is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

7. Children’s Privacy

Our Website and services are not intended for individuals under the age of 13 years. We do not knowingly collect personal information from children. If such data is identified, it will be deleted immediately.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. Continued use of the Website after changes indicates acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

📧 moonpalav@gmail.com

If you do not agree with this Privacy Policy, please discontinue use of our Website.

10. Important Notices

No Unsolicited Communication

Moonpalav does not make unsolicited calls, nor do we request sensitive information such as UPI details, passwords, OTPs, or card details via phone, SMS, or email.

Fraud Awareness

Please beware of unauthorized websites or individuals misusing the Moonpalav brand name. Always ensure you are interacting with our official Website only.

Report Suspicious Activity

If you receive any suspicious calls, messages, or emails claiming to be from Moonpalav, please report them immediately to:

📧 moonpalav@gmail.com