Cancellation Policy

Customer-Initiated Cancellations

Prepaid & Cash on Delivery (COD) Orders

• Orders can be cancelled within 24 hours of placement only

• For prepaid orders, customers may choose:

  • A credit note, or

  • Replacement with another product of equal value

How to Request a Cancellation

• 📧 Email: moonpalav@gmail.com

• 📞 Customer Care: +9194093 30398

• Requests must be submitted within 24 hours of order placement

Moonpalav-Initiated Cancellations

Moonpalav reserves the right to cancel an order in the following situations:

• Unavailability of raw materials or products

• Incorrect product pricing or listing errors

• Suspected fraudulent or unauthorized transactions

Refunds

• For prepaid orders cancelled by Moonpalav, the full order amount will be refunded to the customer’s original payment method or registered bank account

• Customers will be notified via email

Cancellation Charges

• For prepaid orders cancelled by the customer, a 2%–3% deduction may apply towards payment gateway charges

• The remaining amount will be issued as a credit note or refund, as applicable

Credit Note Validity

• Credit notes issued against cancellations or exchanges are:

  • Valid for 90 days from the date of issue

  • Usable only once

  • Redeemable exclusively on the official Moonpalav website