Refund & Exchange Policy

Product Accuracy & Quality Assurance

At Moonpalav, we make every effort to ensure that product descriptions, images, and details are accurate. Each order undergoes multiple quality checks before dispatch to ensure it reaches you in perfect condition.

EXCHANGE POLICY

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The item must be unused, unwashed, and unworn

  • All original tags, labels, and packaging must be intact

  • Exchange requests will not be accepted for:

    • Minor color variations (due to lighting or screen differences)

    • Fabric texture or material expectations

Exchange Request Timeline

  • Exchange requests must be raised within 24–48 hours of delivery

How to Request an Exchange

You can initiate an exchange by:

  • 📧 Email: moonpalav@gmail.com

  • 📞 Customer Care: +91 94093 30398

  • Or by submitting a request through the Exchange Request section on our website

Please include your order ID, product details, and reason for exchange.

Exchange Processing Fee

  • A processing fee of ₹300 per product is applicable.

  • Payment confirmation (screenshot) must be shared via email or Whatsapp to proceed.

Return Shipping Options

Reverse Pickup

  • Once the processing fee payment is received, our team will arrange a reverse pickup

Self-Shipping (Optional)

  • Customers may choose to ship the product themselves

  • Our team will share the return shipping address

  • After dispatch, please share:

    • AWB number

    • Courier company name

    • Proof of Delivery (POD)

⚠️ Please use a reliable courier service. Moonpalav is not responsible for loss or damage during transit for self-shipped returns.

Quality Check & Exchange Dispatch

  • Returned items are inspected upon receipt

  • Once approved, the exchanged item will be dispatched within 7–10 working days

  • Only one exchange is allowed per order

Size Unavailability

  • If the requested size or variant is unavailable, a credit note for the full product value will be issued

  • Credit notes are:

    • Valid for 90 days

    • Redeemable once only

    • Usable exclusively on the official Moonpalav website

REFUND POLICY

  • 2 days returns or refunds are offered once the product is sold and delivered

  • Items purchased during Sale or marked as “Sale” are strictly non-returnable and non-exchangeable